Maxsys Solutions is excited to announce a full-time Workforce Management Product Manager opportunity in Dallas, TX with an extremely innovative company that is constantly raising the bar within the transportation industry (one that has been recognized several times for their products/services over the last few years). As the WFM Program Mgr, you will maintain the company’s WFM systems and tools as a system administrator and will work closely with multiple teams in delivering mission critical initiatives, while devising solutions and tools that will benefit company operations.  Looking for someone with strong troubleshooting and problem-solving skills as well as the ability to succeed in a fast-paced, technical environment.

Technical Requirements:

· Identify opportunities to improve employee engagement scores through enhanced process, education, and implementation of employee-facing WorkForce Management programs and applications

· Work closely with a variety of cross-functional teams to scope projects and identify requirements for new site launches and improvements for existing processes

· Responsible for the development & continuance maintenance and upgrades to global Workforce Management systems/tools

· Organize training & educational content for WFM application users

· Mentor team members and Operations (management and associates) on the proper uses of WFM systems/tools

· Act as a Functional Lead on a project converting existing Time & Attendance System to Infor WFM in 125+ offices

· Ensure the accuracy and timeliness of all data flowing to and from WorkForce Management systems

· Troubleshoot issues with enhancements to WFM Systems and coordinating with the applicable parties to ensure the proper resolutions are met in a timely manner

· Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements

· Develops and implements contingency plans including reliable backup and restore procedures

Other Requirements:

  • Must have a Bachelor’s Degree in Information Technology, MIS or related field
  • 4+ years’ experience in a Workforce Management administrator position
  • 2+ years’ experience with Infor WorkForce Management
  • 2+ years’ experience in a Project Mgmt role
  • Must possess strong quantitative and analytical skills
  • Must have experience with advanced use of Excel and using statistical analysis applications
  • Must have strong analytical skills and the ability to manage multiple projects simultaneously
  • Must have excellent communication skills (both verbally and written)
  • Travel req’d from time to time

 

No 3rd party vendors or agencies at this time.  All applicants applying for U.S. job openings must be authorized to work in the United States.  You may apply directly to this position online or you can send an email to Krista@maxsyssolutions.comMaxsys Solutions is committed to being an equal employment employer offering opportunities to all job seekers.