Maxsys Solutions has partnered with a growing company in the SaaS software space in Plano, TX to assist in hiring a permanent Application Technical Support Engineer. This is an exciting time to join a company that’s building out an entire Information Technology team from the ground up. You will have the chance to make a direct impact on the direction and execution of how they innovate and grow. We are looking for a mid-level Application Support Engineer experienced with Application support – ISV, Virtualization, Windows, IIS and SQL.
· Application support for an ISV, Virtualization, Windows, IIS and SQL
· Provide application support experience when installing/supporting company products with an ISV (Independent Software Vendor)
· Participate in deployment meetings organized by clients; respond to deployment related queries
· Respond to the various IT security survey questions as mandated by clients’ INFOSEC teams
· Become an expert with the clients’ Infrastructure and number of potential users for company deployments
· Monitor Issue reporting tool for incoming support cases; resolve the user issues and if needed, escalate any issue to company’s engineering team
· Make recommendations to each client on architecture deployment options
· Review the progress of users registration; diagnose and fix issues related to registration and escalate any bugs
· Assist and guide client IT teams to deploy applications using technologies such as group policy and LANDESK
· Up to 10-15% travel
· Bachelor’s Degree in Computer Science or related field
· 4+ years’ experience in a Technical Support role with ISV
· Must possess strong understanding of Virtualization technologies, IIS server, SQL server, Networking basics and Windows Server maintenance
· Experience with Windows scripting and SQL queries
· Must possess strong diagnostic and problem solving skills
· Must possess excellent communication skills
No 3rd party vendors or agencies at this time. All applicants applying for U.S. job openings must be authorized to work in the United States. You may apply for this position online or email your resume to Krista@maxsyssolutions.com.
Maxsys Solutions, a Yoh company, is committed to being an equal employment employer offering opportunities to all job seekers.